All fittings supplied from this website, both interior and exterior, have a manufacturer’s minimum guarantee of 2 years.

This means that in normal and fair service, (and without incorrect or inappropriate installation or location), any product sold by us from this website only, should have no fault develop within a minimum of 2 years from purchase. Any fault that is found is covered by guarantee to be repaired or replaced at the suppliers cost, within this period. All warranties/guarantees do not cover out of pocket expenses or consequential costs.

×

Returns and Refunds

Returns Policy

If you are undecided on a product and wish to see it first, please contact us BEFORE placing your order.  We will check stock availability and we will put a note on your order that it might be returned.

 

If you decide to cancel and return any goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can email sales@oberoi-brothers.co.uk. A telephone call is not sufficient. You must notify us in writing first before returning any goods. 

Your right to cancel 
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

You must take care of the goods whilst they are in your possession.

If you decide to cancel and return the goods within these time limits, and the goods are returned as new, your payment will be refunded within 14 days. The cost of postage back to our manufacturer or Oberoi Brothers is your cost and will not be paid by Oberoi Brothers.

UK Returns
We accept unused and unfitted boxed returns for exchange or refund within 14 days. Faulty returns must be sent back for inspection, either to our manufacturer or Oberoi Brothers. We will inform you at the time. If found to have a manufacturing defect you will be offered a refund or exchange. Goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail may reject any package that is not adequately wrapped. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates).

Please note - if you require an exchange, outbound shipping charges will apply. Please check your goods on arrival as damages and any missing goods must be notified within 48 hours.