This means that in normal and fair service, (and without incorrect or inappropriate installation or location), any product sold by us from this website only, should have no fault develop within a minimum of 2 years from purchase. Any fault that is found is covered by guarantee to be repaired or replaced at the suppliers cost, within this period. All warranties/guarantees do not cover out of pocket expenses or consequential costs.×
We take all our customers opinions very seriously. Here are some examples of our customers comments.
Just a quick note to let you know that I received the glass this morning, before 9.30! and am very impressed with the service from both yourself and Franklite. Mistakes happen but the speed with which this has been resolved is fantastic.
This is the second time we have purchased Franklite lights from yourselves and we are really pleased with both the quality of the products and service you provide and we would have no hesitation in recommending you to our friends.
I would just like to say how pleased i was to receive the light fitting. It's up and working well. The packaging and delivery were excellent
Dear Sales Team
The lights arrived safely. Many thanks for a very quick delivery. The information you provide and the quality of packing also made for an easy, trouble free transaction.
many thanks and best wishes,
The light arrived on the day before Christmas Eve and was installed and working before night fall! Thank you for your help with liaising with the carriers and for your excellent customer service.
The light arrived safely. It has not yet been installed, but we are happy with the ordering and delivery service and it looks very smart.
Thank you for the receipt. We have been delighted with your excellent service, and the lamps are exactly as expected and arrived in perfect condition. Well done - we would certainly recommend you!
Just a few words to let you know how happy I have been with, both my lights and the after-service I have recieved. Delivery has been excellent and so was the product, so I wouldn't hesitate to recommend your company to my friends and I will certainly continue to buy from you in the future.
Just to let you know we received our goods extremely promptly and service was excellent.
The service I received was exemplary from start to finish. When I rang with an initial enquiry, the phone was answered immediately - in contrast to many other web-based businesses, and the sales person was helpful. The products I needed were in stock and arrived extremely quickly and well-packaged.
Thanks for a terrific service you took the time to contact me to warn me that delivery may be delayed due to the Bank Holiday In fact the lights all arrived on Wednesday morning via your carrier and my electrician arrived on Friday to fit them
Mrs E Savage
I just wanted to express my thanks for the prompt service that I recently received. I had been looking for some flush-fitting, energy-saving lights for some time but was having trouble finding something that looked stylish. The bathroom and landing lights are now installed and look fantastic! I would certainly recommend you to others and look forward to ordering from you in the future.
To you and the team a prompt and efficient service with a personal touch, what a difference in a world of press this button for service this button for that this button for the other.Your follow up call to confirm things was great with no balances you have put faith back in the market again and yes I would recommend yourselves and already have done so.
John W Dillon
Burton on Trent
Thank you for your e-mailed receipt.
Your ordering procedure and service were second to none and were truly exceptional in today's world. The goods were delivered on time and I am pleased to say that the quality of the items supplied lived up to the high quality my wife and I were expecting. We would certainly use your company again and would have no hesitation in recommending your service to others. Keep up the good work!
I was very pleased with the service I received from you. A pre-sale enquiry was dealt with by return. Ordering from the on-line catalogue was simple and the well packed light fittings arrived promptly. I will use you again.
The order was received promptly - excellent packaging/protection. I am delighted with the product and will use your site again
We have ordered products from you in the past - the quality is good and the delivery process is quick and simple - very easy to do business with you.
Thank you for the fast delivery of my tiffany ceiling light, I am very happy with the quality, I shall shop with you again.
Thank you. All received intact - very well wrapped. I had almost forgotten about it! You were true to your word, almost, (you said about mid-August) and the lampshades are a perfect match.
I ordered a number of light fittings and the quality of the product and service was excellent.
Thanks for sending the receipt for the Fantasia fan I purchased from you.
I would like to thank you for your very prompt sale and delivery of the item. I rang on the Saturday to enquire about it, and was informed they were in stock and would be with me by Wednesday. I was pleasantly surprised when it did in fact arrive on the Tuesday,nicely packaged and just what I had ordered.
I was very pleased with the whole process and would not hesitate to use your company again.
Thank you for the bodiam light received recently, well packaged and on time. Having previously ordered this light from a competitor who let me down time and again until i cancelled the order it was a pleasure to deal with your firm. i will definitely come back to you again.
Service was great. We received them the next day and thank you so much for bringing error to my attention. At moment, we are awaiting electrician to put them up and all will be well.
Jo Deane B. Bradford
Really good speedy service with good customer care, I actually got to speak to a human. I was disappointed when my fan was not in stock but you managed to find one and sent it out really quickly. I also find the web site quite informative which you don't always get on other sites.
The light has been installed, looks very good and gives us the effect we were looking for.
Thanks for your good - all round - service.
Well packed, very promptly delivered, as described, quality high. What more could I ask for? Thank you.
Many thanks - lights and bulbs received and very well packaged. Alternative delivery instructions if not at home were carried out as requested. We are taking the lights to Cornwall at the weekend and will be fitting them during the course of the week. They are just what we wanted.
Everything we ordered arrived in perfect condition and timing. We are absolutely delighted with the finish and quality of all the items bought. The wall lights and flush ceiling lights were all easily fitted yesterday, we look rather like Blackpool illuminations compared to what had been in place before. The new fittings give a bright crisp clean light as well as the added benefit helping the environment with their low energy saving components. This might sound like an advert except it is all very true, from experience! Thank you all so much for providing us with such a high quality product with good information to back the product up and then the ease of ordering over a secure site. The excellent choice, product and service you provided meant also that you saved us from a great deal of time and effort looking elsewhere. Its really good to have you on our contacts list and I will most certainly be ordering more wall lights in due course. Meanwhile thank you all again very much indeed.
Hi there...our fan is now fitted and we are very happy with it. The fan is very silent and on a warm night works really well. We have it in the bedroom which is at the top of the house. Thanks very much regards
Stratford on Avon